Day One - Effective Aboriginal & Torres Strait Islander Service Delivery
Tuesday 20th April, 2010

8:00
Registration, coffee & networking
8:30
Welcome to Country
8:40
Welcoming remarks from the Chair
Lenore Dembski,
Paperbark Woman
Equitable models for service delivery
8:50 KEY NOTE:
Driving implementation of COAG reforms

  • Driving implementation of COAG´s National Partnership on Remote Service Delivery (RSD)
  • Working cooperatively to achieve lasting improvements
  • Legislative powers to cut through bureaucratic blockages and red tape
  • Coordinating, monitoring and reporting on the Whole of Government implementation of RSD
  • Developing accountability mechanisms and performance indicators
Brian Gleeson,
Australian Government Co-ordinator General,
Remote Indigenous Services
9:30
A development approach to remote services: Empowerment & ownership
Steve Fisher,
Core Project Leader Desert Services That Work Project,
Desert Knowledge CRC
10:10
Morning tea & networking
10:40 INTERACTIVE:
Engagement to shared responsibility

  • What is “shared responsibility”?
  • What prevents it happening now?
  • What are the steps needed to achieve it?
  • What changes will need to be made to current practice?
  • What outcomes will demonstrate its achievement
Dave Goddard,
Director,
Collaborative Systemic Change Pty Ltd
Enhancing communication between service providers & receivers
11:20 KEY NOTE:
Creating a sustainable & culturally safe multi-agency approach

  • Illustrating the advantages of common approaches to
  • service delivery across sectors
  • Enhancing partnerships between government, non-government and community organisations in creating a common dialogue
Associate Professor Ted Wilkes,
Chairman,
National Indigenous Drug and Alcohol Committee (NIDAC)
12:00
Enabling better service delivery through data

  • An overview of strategies and policies
  • Engaging, informing and distributing data to communities
  • Creating awareness of the benefits of census participation for community development
Sharmain Smith,
NSW Indigenous Engagement Manager,
Australian Bureau of Statistics
12:40
Lunch
1:40
Accommodating housing needs for Aboriginal families and individuals

  • Creating culturally effective teams to deliver housing and related services within the home
  • Having an Indigenous reference point to foster and strengthen relationships
  • Streamlining communication channels via subtle cultural protocols
Cate Jones,
Aboriginal Homelessness and Housing Support Branch,
Shelter SA
2:20
Spotlight session
Delegates will have the opportunity of sharing their own experiences and programs in an open forum
Empowerment & ownership within communities
2:40
Partnering with Indigenous communities in the delivery of justice services
Elizabeth Morris & Pippa Rudd,
Deputy CEO & Director, Community & Justice Policy,
Department of Justice, NT
3:20
Delivering services endorsed by the community: Building confidence and trust

  • Outlining the Outback Stores approach
  • Achieving good governance
  • Communicating the benefits of services and achieving adoption across communities
Warren Bretag,
Business Development Manager,
Outback Stores Pty Ltd
4:00
Afternoon tea & Networking
4:30
The role of hostels in supporting a community’s housing & accommodation needs

  • Working with communities to provide hostel accommodation
  • Initiatives and programs which support community needs
  • Illustrating the benefits of a hands on, integrated approach in achieving multiple social benefits
Keith Clarke,
General Manager,
Aboriginal Hostels Limited
5:10
Taking steps towards a culturally safe model of service delivery

  • Implementing approaches tailored to the individual
  • Delivering a contextual method of service delivery
  • Moving to a mode more aligned with the holistic Aboriginal context & how these components are addressed
Liz Kyle,
Project Officer Development & Engagement Project,
Royal Flying Doctor Service (QLD)
5:50
Closing remarks from the Chair
6:15
Dinner & Drinks
All conference attendees & speakers are invited to join us for a complimentary networking dinner in the exotic Alice Springs Desert Park! Look forward to seeing you there!