| 8:30
|
Registration, coffee & networking
|
| 8:50
|
Welcome to country
Arrente people
|
| 9:00
|
Welcome remarks from the Chair
Lenore Dembski
Paperbark Woman
|
| What progressive organisations are doing to
improve service delivery
|
|
| 9:10
|
Working in partnership to improve service delivery
- DEEWR's regional approach to service delivery
- The challenges and benefits of building strong partnerships
across government, industry and communities
- Case studies of holistic place-based service delivery
- Lessons learnt and DEEWR's focus for the future
Catherine Curry, Director, Arnhem Region
Department of Education, Employment and
Workplace Relations
|
| 9:50
|
Engaging communities for improved communication
services
- An overview of the Indigenous communications program
- How the department is working to achieve its aims
- The crucial role community engagement plays in ensuring
more effective services, how the department engages
with the community and what the future holds
Andrew Maurer, Assistant Secretary, Regional and
Indigenous Communications Branch
Department of Broadband, Communications and the
Digital Economy
|
| 10:30
|
Morning tea & networking
|
| Lessons from the grassroots
|
|
| 11:00
|
Delivering innovative, culturally appropriate services
– the work of Waltja Tjutangku Palyapayi & advice for
other organisations
- Overview of the organisation and its goals
- Waltja's services: How they are delivered and insights into
delivering culturally appropriate and innovative services
- Future outlook – what's required from service deliverers to
keep 'Closing the Gap'
Kate Lawrence, Remote Training/Community
Development & Executive Committee Member
Waltja Tjutangku Palyapayi
|
| 11:40
|
Fostering community ownership for effective service
delivery – a land management case study
-
Overview of the Kowanyama Aboriginal Land and Natural
Resources Management Office
- Harnessing community knowledge to gain information
on the best way to use resources and determine future
developments
- Fostering community ownership and building capacity
Viv Sinnamon, Manager
Kowanyama Aboriginal Land and Natural Resources
Management Office, QLD
|
| 12:20
|
Networking lunch
|
| 1:20
|
Innovative & effective approaches to service delivery
- ARDS' innovative and effective approaches to delivering
education, health and language services
- The importance of cultural understanding and ARDS' work
in this space – advice for other organisations
Maratja Dhamarrandji, Chairman &
Johanna Ward, Executive Officer
Aboriginal Resource and Development Services (ARDS)
|
| Strengthening relationships & building capacity
|
|
| 2:00
|
Partnerships & engagement for improved housing
services
- Overview of Housing NSW's commitment to improving
service delivery for Indigenous people and action plans
- Building a trusting relationship between mainstream
housing providers and community organisations – Housing
NSW's community engagement
Ivan Simon, Deputy Chief Executive,
Aboriginal Housing Office
Housing NSW
|
| 2:40
|
Effective Indigenous service delivery – lessons from
Roper Gulf Shire Council
- Overview of Roper Gulf Shire and our services
- Work being done to ensure effective service delivery and
how the organisation goes about it – a practical guide
- Fostering Indigenous employment and how this assists in
ensuring the effective delivery of services
Malcolm Fox, Shire Services Manager
Roper Gulf Shire Council
|
| 3:20
|
Afternoon tea & networking
|
| 3:50
|
Delivering effective Indigenous services in a mainstream
welfare organisation
-
Mission Australia's commitment to 'Closing the Gap'
- The role of the National Indigenous Advisor and progress
around Indigenous service delivery to date
- Future goals and advice for other mainstream welfare and
service delivery organisations
Steve Cochrane, National Aboriginal Advisor
Mission Australia
|
| 4:30
|
The Community Liaison Officer program – increasing
Indigenous employment & improving service delivery
- The Community Liaison Officer program and how it
has assisted in increasing Indigenous employment and
improving service delivery
- Lessons for other organisations looking to boost
Indigenous employment and, in turn, services
Colleen Rosas, Director, Aboriginal Interpreter Service
Department of Housing, Local Government and Regional Service, NT
|
| 5:10
|
Round table discussions
|
| 5:40
|
Chair's closing remarks
|
| 6:00
|
Close of day one
|
Complimentary BBQ
All conference attendees and speakers are invited to
join us for a complimentary networking dinner |
