| 8:30
|
Welcome, coffee & networking
|
| 9:00
|
Chair's opening remarks & re-cap of day one
|
| Building stronger partnerships
|
|
| 9:15
|
Effective service delivery to APY lands progress-to-date
- Initial steps for remote service delivery – auditing services,
understanding governance structures and baseline
mapping
- Establishing a single government interface so community
members deal with only one face of government
- Progress-to-date and key lessons learnt
Pauline Peel, Deputy Chief Executive,
Sustainability, Aboriginal Affairs and Reconciliation
Department of Premier and Cabinet, SA and
South Australian Government Coordinator General
|
| 10:00
|
Improving service delivery in priority communities
- The National Partnership Agreement on remote service
delivery – the aims and priority communities
- The role of Regional Operations Centres and work being
done to increase the effectiveness of services delivered to
priority communities
- Progress-to-date, key lessons learnt and future directions
Barry Johnson, Manager, Regional Operations Centre, NT
Department of Families, Housing, Community Services
and Indigenous Affairs
|
| 10:45
|
Morning tea & networking |
| 11:15
|
Building partnerships to improve the delivery of health
services to Indigenous communities
- The WA Country Health Services' commitment to
improving health service delivery to Indigenous
communities across the Kimberley
- Developing partnerships to optimise service delivery and
outcomes
- An overview of existing partnerships
- Advice for other organisations looking to build strong and
effective partnerships
Kerry Winsor, Regional Director, Kimberley
WA Country Health Service
|
| 12:00
|
Developing & delivering effective health services – the
work of CRANAplus
- Overview of CRANAplus – developing and delivering safe,
high quality primary healthcare to remote areas of Australia
- Work being done to increase the effectiveness of
the health services delivered to remote Indigenous
communities
- Advice for other organisations on delivering effective
health services and broader service delivery to Indigenous
communities
Carole Taylor, CEO &
Lenny Cooper, Indigenous Advisor
CRANAplus
|
| 12:45
|
Networking lunch
|
| Engaging effectively with communities for more
targeted & culturally appropriate services
|
|
| 1:45
|
Engaging with communities for effective service delivery
– the work of the ABS
- The important role engagement and education plays in
ensuring the effective delivery of census services
- How the ABS engages Indigenous communities and the
role of Indigenous engagement officers
- The important role census data plays in broader service
delivery – an overview of what the data indicates and how
it can assist
Celia Moss, Director,
Northern Australia Census Management Unit
Australian Bureau of Statistics (ABS)
|
| 2:30
|
Cross-cultural understanding for more effective service
delivery
- Challenges around delivering effective justice services to
Indigenous communities
- Cross-cultural understanding to improve services and
outcomes for individuals
- The Community Justice Centre – bridging the
communication gap
- Understanding effective mediation and relationship
building
Ippei Okazaki, Acting Director, Community Justice Centre
Department of Justice, NT
|
| 3:15
|
Afternoon tea & networking
|
| 3:45
|
Improving outcomes through effective community
engagement
- Why community engagement is crucial to effective service
delivery
- A practical guide to effective community engagement with
a focus on remote Indigenous Australian communities
- The role of effective engagement from an educational context
- How engaging in professional networks can assist in the
community engagement process
Patrick Anderson
Top End Senior Advisor (Community Engagement)
Batchelor Institute of Indigenous Tertiary Education
|
| 4:30
|
Community engagement for more effective electoral
services
- An overview of Electoral Commission services and
challenges around effective service delivery in Indigenous
communities
- How the AEC is engaging with Indigenous communities to
increase the effectiveness of our services
- Progress-to-date and key lessons learnt
Alistair Legge, Program Manager,
Indigenous Electoral Participation Program
Australian Electoral Commission (AEC)
|
| 5:15
|
Round table discussions
|
| 5:45
|
Chair's closing remarks & close of conference
|
