Day Two - Effective Aboriginal & Torres Strait Islander Service Delivery
Wednesday 21st April, 2010

8:00
Coffee & networking
8:30
Welcoming remarks from the Chair
Lenore Dembski,
Paperbark Woman
8:40 KEY NOTE:
Developing & delivering government services in the 20 Territory Growth Towns

  • Achieving a standard comparable with that in non-Indigenous communities of similar size, location and needs
  • Improving the coordination of the development and delivery of such services and facilities
  • Achieving the national Closing the Gap targets in NT remote towns and communities
Bob Beadman,
Northern Territory Coordinator-General for Remote Services
Appropriate models & support for employment, education & training
9:20
Supporting literacy & education: Essential services for improved health & life expectancy

  • Life empowering education
  • A partnership between Aboriginal Australians: Literacy Empowerment Project
  • Territory, State and Federal governments working cooperatively to support community initiatives
Jeff McMullen,
CEO,
Ian Thorpe's Fountain for Youth
10:00
Morning tea & networking
10:30
Creating innovative methods for servicing Indigenous employment in higher education

  • Developing skill sets for employment in the Higher education sector through flexible training and educational programs
  • Encouraging engagement in higher education to school students and community members through promotional activities, community engagement and supportive structures
  • Breaking down the barriers that inhibit participation
Shani Galleghan,
Indigenous Employment Officer,
Australian Catholic University
11:10
Enhancing employment outcomes through improved mentoring practices

  • Outlining the benefits of combining culturally appropriate mentoring programs with community capacity building
  • Increasing the rate of sustainable employment outcomes that nurture skills and build confidence
  • Sustain the rate of ´meaningful´ positions through effective employment development programs
  • Transferring knowledge and capabilities to future leaders in the organisation
Moira Bligh,
Principal Project Officer,
Department of Employment, Economic Development & Innovation, QLD
11:50 CASE STUDY:
A culturally appropriate model for employment -The Traditional Credit Union

  • Fostering flexible work practices
  • Outlining the ´Ready and Willing´ strategy
  • Improving enthusiasm and output through culturally sensitive practices
Cathy Hunt,
Chief Executive Officer,
Traditional Credit Union
12:30
Lunch
1:30
Improving consumer services through culturally appropriate & innovative mechanisms

  • Educating Indigenous peoples on becoming more financially astute through theatre
  • Improving service delivery internally & externally through mentoring and up-skilling
Jill Jessop,
Co-ordinator Aboriginal Programs,
NSW Office of Fair Trading
Community development through integrated service delivery
2:10 CASE STUDY:
Integrating services and community benefits - Indigenous Night Patrol programs

  • Outlining the social benefits of Indigenous patrollers on service delivery
  • Reducing reliance on related services through reduced domestic violence and alcoholism
  • Offering ´meaningful´ employment which contributes to the overall wellbeing of the community
Kym Davies,
Superintendent, Southern Division,
NT Police, Fire and Emergency Services
2:50
Afternoon tea
3:20
Making cultural awareness the key to effective integrated service delivery

  • Employing astute cultural processes to effectively engage Indigenous people in a range of services
  • Integrating services that effect health and wellbeing
  • Offering a well rounded health care centre across both primary and holistic areas
Angelina Akee,
Director, Operational Services,
Townsville Aboriginal and Islanders Health Services
4:00 CASE STUDY:
The essential nature of engagement in delivering integrated services

  • Developing services that engage Aboriginal & Torres Strait Islander people at inception
  • Illustrating how this engagement can result in adoption of services which provide multiple community and individual well-being benefits
  • Creating pathways for employment and self-sustainability of services
Justin Scarr,
Chief Operating Officer,
Royal Life Saving Society - Australia
4:40
Round table segment
Delegates will break into groups to discuss key components of the conference and future strategies.
5:20
Closing remarks from the Chair